![]() TeamViewer gives you the flexibility of determining when you need to take control and seamlessly escalating the session from screen-sharing to operating the device remotely. But for a sensitive or time-critical operation, you always have the option of requesting remote administration of the user’s computer and getting the task done yourself. You can also walk them through a procedure, like setting up user-approved MDM, that requires their participation, in order to give them the peace of mind that they’re taking the correct steps.įor most users, screen-sharing functionality eliminates the communication barrier and allows you to give them specific instructions while preserving their autonomy. With TeamViewer, it becomes easy to see what the end user is seeing and point out the critical Downloads folder or System Preferences icon. It can be difficult to explain to a user how to navigate to a particular item in their desktop or Finder window when the two of you are looking at different screens. ![]() This JNUC session includes some prime examples of the types of scenarios and use cases in which TeamViewer proves particularly useful. Once the end user initiates a session, the admin has direct access to their Mac screen and can quickly identify problems and resolve them remotely. The integration utilizes a Jamf secure communication channel to transmit the connection requests, which provides an additional layer of verification and reduces the risk of vulnerabilities from user errors. The end user is prompted to initiate the session via Jamf’s Self Service for privacy and security reasons, the session does not begin without the end user’s permission.Īdmins can send a remote administration session request with a single click, from whatever device is preferred or at hand: TeamViewer is a flexible cross-platform solution. This allows an admin to request a session with an end user from within Jamf Pro, viewing their Mac screen or even taking control of their computer to address a problem. Based on positive customer feedback and a highly developer-friendly API, Jamf selected TeamViewer as the first third-party remote administration solution to integrate with Jamf Pro. Both parties receive the advantages of being in the same room without having to leave the comfort of the home or office.įounded in 2005 in Göppingen, Germany, TeamViewer makes software that has been installed on more than 2.5 billion devices worldwide. Jamf Pro already offers a wide variety of tools for managing devices, but the TeamViewer integration adds a new dimension to tech support capabilities, making interactions with admins much more efficient and less intimidating for inexperienced users. These can be used for troubleshooting problems when verbal communication between IT and the end user is difficult or impractical. The increasing prevalence of remote and hybrid work models, accelerated by the global pandemic, has led to the proliferation of remote administration, or screen-sharing, apps. Once you connect a new window will open with your connection to your client (see Figure 2).How do TeamViewer and Jamf Pro work to connect admins and end users? In the Authentication window enter the password shown and click Log On.On the Support side enter the ID from the client window in the ID section of the Create Session side.From the Client side (non-support side) record the ID and Password as shown on the Session window (see Figure 1).Once they have the software installed here are the steps to using TeamViewer: Figure 1 If you are doing support, that means you will have to walk your client through the installation of TeamViewer on their machines. The use of this software requires it to be installed on both client machines. Once installed, you will find TeamViewer in Applications > Internet > TeamViewer. Allow GDebi to install the software automatically.deb file that matches your architecture (32 or 64 bit). Open up your web browser and point it to the Download Page.
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